Great place to get casual food. Usually need Open Table or to call direct to get a reservation during peak lunch and dinner hours so you don't have to wait, can make reservations earlier in day to get a party of four in later. Really good food for the gluten-sensitive. Lighting can be a bit dark for visually impaired.
Our family favorite place to order cakes and cupcakes. Everything is always incredibly moist and beautiful. I recently ordered two cakes for my mom’s 75th and half dozen gluten free cupcakes. I heard the GF cupcakes were delicious! And the cake was so good I had people asking me to share the site with them. We’ve done several orders from the store and have never been disappointed!
I usually love this location but when i went this night it felt meh..like they wounldn't have minded if we hadn't shown up...but we were fairly close to close so maybe that was it. Pizza was good tho as it always is - and we get Gluten Free i know their Dairy Free cheese is good too.
I am pleasantly surprised by the yummy Gluten Free options here! I have Celiac Disease and the server informed me that I could still order the dipped spicy chicken sandwich grilled and on a GF bun. The flavors were delicious. There is even a yummy GF blondie s'mores dessert.
We grabbed dinner here after our photos. Super quick and easy. Great outdoor view even though we were seated inside. I ordered the nachos and my boyfriend ordered tacos. The tacos aren’t gluten free but the nachos were.
What a wonderful experience. I came to celebrate my birthday with my sisters from out of town and had such a nice time. Our waiter Zane was super attentive to all of our needs from a sister with gluten allergies to our 3 year old twin nieces. I highly recommend this restaurant for great service and delicious food. The lunch specials are great as well, I had the
Big Pig Sandwich, yum! My sister was so excited to have gluten free fries!
Tell ya' what: ordered a gluten free pepperoni pizza with onions and a regular pepperoni pizza. The gluten free pizza had 18 pepperoni and charged extra for onions. The reg pepperoni had pepperoni to the edge. We had this discussion with Donatos before and we were told by corporate they would look into it. They apparently didn't change policy and will give less and charge more. Also, it is consistent that the gluten free pizza is burnt about 1/2 inch in from the edge. Don't waste your time or hard earned money ordering a pepperoni pizza with an additional topping. Don't get a burnt gluten free pizza either.
Good service, good pizza, not necessarily celiac safe, but didn’t cause me problems. They do say of course on their website that they are not celiac safe (no one is). I have celiac disease but I have found that I am not as sensitive as other celiacs, I can handle a tiny bit of cross contam and be okay. I HAVE had reactions from Dominos and Donatos. I have found ROMEOS is the safest option around. But I tried jets, took a few bites and waited 2 hours to see and then finished it when I didn’t have a reaction. I will say I had an extremely mild GI response but that also could have been because ya know, yummy, cheesey, greasy pizza. Overall, I liked it, but if you have celiac disease- per usual, proceed with caution. Good service and good pizza and my husband loved the non-GF pizza as well.
I placed an online pickup order for a gluten free ham sub. I specifically checked "no pickle spear" while placing the order. (My daughter hates pickle.) The cost was $10.99 (gf bun surchage).
My daughter was disappointed when she opened the sub and there was a pickle spear that got juices on half of the sub. She ate the half that didn't get the pickle juice, but the bun on the other half had absorbed the pickle juice flavor.
I was irritated because I had said no pickle so our order was inaccurate. Many things I could just pick off and that would be that. But pickle juice is very strong and you can't just get rid of it.
This was our first time trying Firehouse subs. I went back to my order and choose the "report a problem" option. I put in that my order was wrong as the issue. It offered me 1,100 points as a consolation and asked if I wanted to accept it. I went to their menu to see what 1,100 points would get - if it would have been half of the price of a medium sub I would have said yes! That would be fair.
A medium sub is actually 12,000 points! So 1,100 is pretty measly. Heck, the lowest point item is a brownie or cookie for 4,000. So they basically offered me 1/4 of a cookie for my trouble. That's almost offensive.
So I said no and escalated it. I did receive a response quickly. However, the response was vague and full of lip service. (Screenshot below.) I wasn't sure what to expect to happen next. I interpreted it as they would have someone contact me. After waiting 8 days and hearing nothing, I reached back out. I let them know I was disappointed that I hadn't heard anything. They gave me a similar (almost identical!), unhelpful response.
I can't believe it's taken me this much effort to get fair compensation for an order that was incorrect. If they would have offered me 6,000 points at the very start I would have taken it.
I'll never eat at Firehouse again based on the poor service. Mistakes I can understand. Not being willing to make it right is what frustrates me.
At this point, I'm now not just angry about the lunch that my daughter couldn't eat all of but also angry about the about of time I've spent.
At this point I think my only option is to go through the dispute process with my credit card company since Firehouse refuses to offer me acceptable compensation for their error.
Service was good, took about 15 min to get my Gluten Free pizza, that was to be expected, but it was incredibly hot in the building...almost unbearably so,
Had a fantastic experience here with Barry at the counter. He was kind and explained the menu well. He even knew the artist on my shirt. The restaurant was clean, food was hot, fresh, and a good value. I much preferred the regular size sides with extra sides. The collards were perfect as well as the gluten-free french fries! My meat was not too fatty and the sausage was one of the best I’ve had!
Celiac friendly
