The food is always amazing and they have the best gluten free pizza I can find but they are getting three stars because every single time I'm there the staff looks miserable. They mumble answers if you ask a question and look highly annoyed if you (or they) misunderstand something. Honestly, the last two times I went in there (each times on different days and with different people) I felt like I was bothering them and like I needed to apologize for even asking them to make my pizza. It soured the experience and has me thinking twice about going back only because it has happened so many times now. The food is amazing so if I can't find another mod near us I'll probably just put up with rude staff but it'll be reflected in my tip.
tl;dr: RUN! Run, Forrest, run! You won't be getting that box of chocolates here, or anything else for that matter. Do not make the same mistake we made to ignore the 1-star reviews.
Our Experience:
I saw the recent negative reviews and said to myself "They mostly have good reviews, maybe it's just a rough patch. Mistakes happen. Give them a chance and they'll make it right and bounce back." I was wrong.
We ordered and paid for our son's birthday cake well in advance. We made it clear his birthday party starts at 2pm and we need the cake by then. She agreed. "Absolutely! No problem" she said.
On the day of the party, we messaged her one hour before start time asking if we can come pick up the cake. "What cake? OMGosh I forgot. excuses excuses blablablahh. I'll make it right now." She hadn't even started yet. We asked if it will be ready for pickup within a couple of hours? No response. A couple of hours later we asked if we can pick up a partially made cake (at least our son will have a cake and blow a candle in his photos to remember his 1st birthday). Still no response. When the party was over we told her we don't want the cake anymore now we just want a refund, even partial. Again, no response.
At 6:30PM, well after the party was over, she texted saying she doesn't do refunds at all... and the cake will be ready in an hour.
Unbelievable!
The Pros:
- Communicates well prior to ordering, before you pay.
The Cons:
- You won't get your cake. At least not on time.
- No refunds. No apologies. No remorse. No exceptions.
- Impossible to get your money back. Contrary to what it says in the "About" section, she does not accept credit/debit cards or even PayPal. Only Zelle and Venmo. While this may seem convenient, it is impossible to dispute the charges and get your money back (like you can with CC or PayPal) unless she willingly refunds it, which she won't. This particular choice of payment options is very popular among scammers. Jusst saying.
- Not registered to do business in Texas. No food permit/license. No food safety and health inspections. Are the utensils and prep area cleaned and maintained properly? Are the ingredients expired? Is it really vegan/gluten-free? Who knows? Just put your hands together, bow your head, and pray that whatever comes out of that kitchen in Apartment 70 (if anything) is safe for you and your children.
They make no effort to tell you.they use msg. My child reacted violently to this NEUROTOXIN and had a violent reaction. Plus they apparently don't check their bathrooms often. There was TOXIC waste over flowing from the waste bins,including unwrapped tampons, enough to gag a maggot, their."custard" is made with corn syrup, and their gluten free buns are the worst I've ever tasted. They , in small letters, let you know cross contamination is likely. The memory of my experience there ruins my appetite still.
We were in this location this evening and the service was pretty terrible. Whoever is running the kitchen needs to pay closer attention to what they’re doing. We ordered to go food and eat in food all on one ticket. The to go food came out first. They were breakfast tacos, they’re quick to cook, I get it, cool. The food runner tried to take our table marker. I told her we were still waiting on more than 10 eat in food items. My 4 tacos came out, no sauce on or with any of them. Had to ask where it was and then it was brought out. Same for the other family separate ticket who was eating with us. When their food came out, they were missing one taco they ordered. My 4 tacos, I ordered no cheese on all of them, 3 had no cheese, one had it. The to go tacos were for my wife who has a gluten allergy. She gets violently ill. Ordered them with corn tortillas, ticket said corn, get them home, yep, they’re flour, 100% for sure flour.
Horrible experience. Which is a shame because the ones we usually go to in the Woodlands and Spring are always on the money. If I didn’t know any better this experience would make me not want to go back, they got more wrong than they did right.
This review is for the Benihana in Conroe, located off of I-45.
The food and service from this establishment is AMAZING. They delivered to the clinic I work at and we are all very happy with everything. We were completely taken care of. My front office supervisor even received a call from them about an hour after the food was delivered just to check in to make sure everything was great and our needs had been met and that is above and beyond in my book. They even accommodated my special dietary needs which require me to be gluten free and that was very much appreciated. We will definitely be dining with Benihana again as a clinic and individually as we want to share this great restaurant with our friends and families as well! Thank you so much again Benihana!
So new location. Have been here a few times so far. Wife and I had a little date lunch there today and it was great. She is gluten free and the sandwich she had was great. Mine was perfect. Staff super friendly and nice. Quick service and they made it easy. Clean tables and interior. Go ahead and have a nice Jersey Mike's day.
Staff was very accommodating and attentive, shout out to Christian! The food was phenomenal. I have never had falafel so good and the Cold Sampler Tray let's you experience how creamy and rich the hummus, baba ghanouj, and labnè are. So fresh! At 8pm the lights changed and a belly dancer performed all around the restaurant! It was very fun. Menu has vegetarian and gluten free options with items containing dairy clearly marked. Incredible hot tea and cocktails!
This was a very good experience. Very good service. Food comes out fast. By the time you get everything and sit at the table, they bring your food. Best chicken sandwiches, hands down. Mac and cheese are really good, too. And gluten-free buns. And they use three simple ingredients in their lemonade. It’s just water, lemons, and sugar. Homemade lemonade ingredients. And staff are polite and friendly. This Chick-fil-A, to me, is a hit! Please check them out!
I have a gluten/wheat allergy and staff was super helpful and accommodating! Delicious food and fun atmosphere.
They helped me choose how to modify the dish to be gluten free and have kimchi fries that are made gf normally. Super yummy!
Glad I was finally able to try this establishment. I had a modified avocado toast! 🥑 🍳 🥓 I wish there were more gluten-free and dairy-free options. All of the bakery items on display looked so good but I was unable to try due to food intolerances!
The salad dressing selection was abysmal, a lousy Italian and the waitress couldn't remember the second option. She brought me the Italian on a hunch that it would be my choice. It wasn't very good.
I passed on the bread sticks since I was having the 6 oz sirloin steak with fettuccine alfredo. I figured there would be enough carbs, calories, fat, gluten, etc. in the pasta and sauce.
In spite of being hungry, I ate about a third of the fettuccine.
The steak was bland tasting and a bit tough and dry.
The waitress recommended the raspberry lemonade, I don't.
Strangely, the waitress was probably the best thing about the experience.
To be fair, I was planning to eat at a different restaurant, but I missed the turn and the trek back seemed more trouble than it was worth.
Nice staff and fantastic food. Haven't been to IHOP in so so so long. It was great! They have good gluten free options which is why I came back after so long.
The food was very good. The server/bartender was terrible. You should really keep your snide comments about the fact that you contaminated their gluten free plate. Then say "You don't want to get shut down because of a gluten death". Very unprofessional.
Nice relaxing lunch here
They offer gluten free spaghetti, so wife could have something besides salad! Nice background Italian music, staff sounded Italian too!
We really enjoyed having a birthday party here. The staff was super helpful and accommodating. The price was very reasonable and we had plenty of room for friends and family. They also have gluten free pizza!
Bailey was incredible, she was patient with us as one of our party is allergic to gluten and pork. She was very knowledgeable on the menu and helped us tons
This is my second time here (first time was the grand opening) and I just have to say that the nautical bowl staff & owners are absolutely amazing and so is the food!! my boyfriend and I got the big island bowl & the surf bowl. SO SO YUMMY!! plus its dairy & gluten free!!
Normally we have a good experience here. My girlfriend has celiac disease, so we really appreciate the gluten free crust option. The reason for the bad review is the last 2 times we've gone, the gluten free was apparently not gluten free. Won't be back as I'd rather not see her that sick again
Own of my favorite breweries to grab friends and hangout for hours. They have a great selection of beer and even carry local mead for those who are gluten-free or don’t want beer all the time (and it’s great mead!) love the wooded area it’s in as well and they usually have 2-3 food trucks on site during the weekend to grab food from as well.
The server was new, but even grading on a curve, the service was pretty poor. He forgot my wife’s drink and it took more than ten minutes after he finally put it in. 30+ minutes total to get it. He went missing for long stretches and we had to ask other servers for help with water, which is pretty basic. He also didn’t know the gluten free options and didn’t go ask the kitchen until we asked him to.
The food was good, but it was salty. Fish was well cooked and the chicken was tender.
We may give them another chance, but this was not a good first impression.
Great mom and pop burger place! We loved that they had different buns to choose from (jalepeno bun was 🔥), as well as gluten free and vegetarian patty options. The flavor was on point, and the service was great.
Their Teriyaki Chicken Bowl has quickly become a repeat go-to for a Reliablly Fesh and Delicious Gluten-free lunch on a busy work day. I usually place my online order for curbside pickup, I always receive friendly 🙌 promt service as my order is brought to my car ❤️ A definite must have!
You must go here! The food is wonderful and they only use semolina flour imported from Italy so those of us that gluten makes us sick, I had regular food today! No concern about gf. Not gf flour but not American processed gmo flour that has caused us to be sick
Not worth $25…“Build Your Own” gluten-free cauliflower crust w/ spinach, Canadian bacon and pepperoni toppings. My 🍕 was flavorless. I do not recommend.
They have gluten-free menu items marked, which is convenient. The spring rolls & peanut sauce were great, but I’m not sure if those are gluten-free. The pad Thai is good, but not the best I’ve had. Service is fast and the lighting in the restaurant is pretty with all of the windows.
BEST AUTHENTIC VENEZUELAN FOOD!!!! Even the owner is from Venezuela! She’s super sweet and everything tasted like home! Excellent quality and flavor of food and absolutely delicious! There are gluten friendly options too if you let them know, which was super nice of them!
I bought a gluten sugar free pie, I did not like it at all. It was very watery and the dough tasted like it was undone. I was very disappointed. My favorite pie is the key lime or lemon pie, but was too expensive here.
Quick and accurate orders. The food is delicious and served at correct temperature. The crisp corn tacos are extra crunchy. This place is also celiac safe. The staff knows exactly what to do to keep the food safe to eat. The Tractor Beverages are a hit with my entire family! A must try is mixing the mandarin and mixed berry. Tastes like a fruit punch with a spice flavor.
The customer service is also top notch! Polite, answers your questions about their food, knowledgeable, and you will leave with a smile! The manager Jade, is also the best manager I have met in a while.
As someone that has Celiacs, this will definitely be my new pizza spot! They have the option for a complete change out of the materials that are used that could be cross contaminated, and send it through a conveyor belt with a pan that hasn’t been touching gluten. The pizza was fantastic and Bryan and Ethan were both very helpful and friendly, great customer service! Thank you Crust, we will be back!
I had never gone in here. I’m pretty critical as show on my reviews. This place blew all expectations out of the water.
Service Amazing and customer oriented.
Food large portions and I eat gluten free bread so they took the 12” Italian sub and put it on 8 slices of GF bread for me.
I will definitely be coming back!
I love Jersey Mike's! The bacon is cooked to pure perfection. Its like magic! The gluten free bread is good - but the bowls are my favorite! So SO yummy
Accommodating Gluten-Free
