I’ve been a loyal customer of Sofrito because their food is undeniably excellent, and they offer great gluten-free options—a rarity that I appreciate. However, my recent experiences with their service and attention to detail have been increasingly disappointing, to the point where I can no longer support this establishment.
Over the course of my last three orders, there have been consistent issues. On one occasion, the chimichurri was so excessively salty that it was completely inedible. On another order, I received salad but no salad dressing; most recently, my order didn’t include a salad at all. These might seem like small issues independently, but together, they point to a pattern of carelessness that’s hard to overlook, especially considering the cost of dining here. My dish alone was over $36—at that price point, I expect the details to matter.
What’s even more frustrating is how poorly the management handled these issues. When I called after the chimichurri incident, I spoke to a manager who dismissed my concerns and did nothing to resolve the problem. More recently, when I called about the missing salad, they informed me that they had just started omitting salads—something a customer shouldn’t have to find out after the fact. To make matters worse, when I called again to address these repeated problems, the manager offered only a 20% credit, claiming that they couldn’t do more because they “didn’t have the item in front of them.” This response came across as dismissive and gave the impression that the manager either didn’t believe me or didn’t care to make things right.
Had we been dining in the restaurant, these issues could have been corrected immediately. But as takeout customers, we’ve been left feeling disregarded and undervalued. It’s incredibly disappointing to see such a great restaurant fail so miserably at customer service and consistency. While we gave them multiple opportunities to address our concerns, nothing was adequately resolved.
Unfortunately, this will be the last time we dine at Sofrito. Excellent food can only make up for so much when the service falls so short.
Had lunch today at space 220. Our waiter Jonathan was fantastic and very helpful with our gluten allergies. He got everything prepared exactly how we wanted and it was a pleasure eating here. The food was great, the service was even better. Thank you Jonathan for making our honeymoon as special as it could be.
Went to Tony’s on 05.06.25. This used to be my favorite restaurant. I grew up going to Disney every other year, and I always made sure we went to Tony’s 1 to 2 times each trip. So, I have been to Tony’s at least seven or so times, but this will probably be my last time. They used to have amazing gluten-free bread and pasta, but they have changed it. I did not make it through the bread, which was cold, dry, and tasteless, nor did I eat much of the pasta. I got the Gluten-free Fettucine shrimp, which was sub-par at best. I did not make it halfway through; the shrimp was overcooked, and a few looked off. My sister, who was with me, said Olive Garden was better than Tony’s. I was incredibly disappointed with the downgrade in the gluten-free options here, and I'm sad to say that Tony’s is no longer my favorite restaurant.
12145 S Apopka Vineland Rd, Orlando, FL 32836, USA
Accommodating Gluten-Free
PizzaDeliveryDinnerItalianKid FriendlyOpen Late NightLunchTake AwayVegetarian OptionsVegan OptionsPastaPet FriendlyOutdoor Seating
People are saying
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Hannan Moussa
We came to eat the gluten free pizza it was amazing lots of toppings the sauce was amazing perfectly cooked and our server Alyssa was amazing and told us to come back to dry their gluten free pasta, so we did can’t wait to enjoy it.
Lots of options for gluten free and they will bring you food not from buffet to avoid cross contamination.
Personally got bacon, eggs, fruit, gf mickey waffles, Mac and cheese, shrimp, cheddar potato hash. Bacon eggs, shrimp fruit and waffles were good. Mac and cheese was not great neither was hash. Very expensive for what the food was to be honest. 60 something a person.
That being said our son loved meeting the characters from the 100 acre woods.
I have celiac’s disease and haven’t had a decent gluten free pizza in years. This was seriously the best pizza I’ve ever had!!! Great service and quick too!!
Chicken nachos are as advertised, chicken and nachos. Uninspired.
If you have gluten allergy or celiac, eat somewhere else. The rolls are dry and coarse.
May be the best sit down brunch I have had! Beautiful setting, and five star Disney service! The fruit salad was amazing! Chicken and Vanilla French toast (not on menu 😉) were yummy. My wife had the classic Mickey waffle! 🐭 Had a nice little treat for my birthday as well. Even had many gluten free options for our daughter. A must-do for brunch!
So grateful of this restaurant. It was Christmas Eve and my wife who had celiac disease / gluten allergy was very hungry. I called and asked if they could do gluten free pizzas. They said yes and was so understanding when I explained the allergy saying they had a different area to prepare gluten free pizzas and were very nice about it. Pizza and salad were great and caused no allergic reaction at all. Thank you so much!
I had Matthieu S as my waiter and he was absolutely fantastic. He provided wonderful service and paid attention to detail. We had a group member with a nut and gluten allergy and he went above and beyond to ensure that there was no contamination. He took the time to go over the menu specifically with that person about their options. He was so attentive and provided excellent service. Please give this man a raise Disney. Thanks Matthieu!
This definitely felt like a fun storybook meal. The decor and ambiance was lovely. Food was good, My sister has celiacs disease, which can't have any possible cross contamination with gluten. Disney is always great at accommodating allergies. She was brought slightly different versions of the food I was brought. Character interactions were great, all the characters came to our table except the Queen, who summons you to her at her discretion.
It was worth it for our experience.
The service is very good, the food not so much, I ordered gluten free pasta with marinara sauce and shrimp, the shrimp were burnt, the pasta was hard, the marinara was acceptable but nothing special
I wanted to try a cauliflower pizza but wasn't sure about it here because not everyone knows how to make them. I’ve tried their regular pizza and lasagna, and they’re delicious, but I can hardly consume gluten. Today, I gave the cauliflower pizza a shot, and it's the best cauliflower pizza I've ever had! The key to a good pizza is the sauce and cheese, and when it's cauliflower-based, it has to be well-toasted so it doesn't get soggy. Honestly, this one was incredible! The sauce is simply homemade; it feels so natural, and the cheese is amazing! I highly recommend it.
A buffet style spinning restaurant that rotates 360 per hour. It is above the Living with the Land ride and is a great experience with character meet and greets at your table!
The food is American-based, but I will say that I loved their chicken. It was perfectly tender and well-cooked and some of the best chicken I've ever had. I also enjoyed the salad with its light vinaigrette, but otherwise, I found the food to be decent but not extraordinary. It can be pretty expensive at $55/person, so be prepared to eat. The dessert we had was a berry cobbler that I thought tasted a little too mealy.
Like other Disney restaurants, there are a variety of vegetarian and gluten-free options that can be provided upon request
We decided to try this place on 7/3 and are so glad we did! Neat atmosphere that is kid-friendly and fun. They sat us in a raised corner table by the stage which was very kind for everyone. Our waiter was excellent and great with the kids. The food was all very good, served family-style. Best of all they served a separate family style portion that was gluten-free and my child loved it! After a long and hot day at Magic Kingdom we highly recommend this restaurant.
A nice laid-back place to grab a drink and some food. I was able to order a burger with a gluten-free bun and a nice cider. My server, Dylan was amazing, super kind and made a point to ensure that there was no cross-contamination with my food, and offered menu selections based on my issues without me even asking. This is my second time at this location and both times have been fabulous. Highly recommend
Vane for the gluten free pizza. It's not for celiacs or people with gluten allergy. There's cross contamination and menus specifically points that out as a disclaimer.
This has to be one of the best dining experiences I’ve had - not just in Disney but in my life. Make an 8:30pm reservation to enjoy dinner, a firework intermission, and finish with the key lime pie for dessert. Everything was delicious (the gluten free calamari is amazing) and our server Paul was so incredibly cool and kind. Made our final night of our honeymoon one to remember forever! This is a truly special spot!
Seriously the best steaks we’ve ever had! I’m gluten free and was very impressed with how seriously the restaurant took my allergy. GF rolls, GF poutine (so, so wonderful) and then I got the filet with risotto. Service was impeccable. It’s pricey, but was well worth it!
Great for accommodating gluten free! Ahead of the experience, you speak to the chef about your needs and he went over what would be substituted. They came out with everything marked, gluten free cornbread, ribs, MAC & CHEESE, and strawberry shortcake. It’s family style but the gluten free items were separate.
This was such a great quick and cheap stop for food at Disney! They have great plant based options as well. Two plant based hot dogs made of beyond sausage with or without toppings. I’m gluten free also and they actually have gluten free buns too which was so appreciated! The manager even came over and made sure to separate my food from the other chefs so it would be sure to be gluten free. They can’t guarantee no cross contamination on the fries, but I really appreciated the manager coming out and chatting with me to help about the options.
Great gluten free options. I have celiac disease and all gluten free options on the menu were clearly marked. The staff was all very knowledgeable about gluten free options as well as knowing what cross contamination occured. I was upset I couldn't have the chips or the chicarrones because they were fried in the same oil, but was glad the staff was knowledgeable.
The service was a bit slow, but everyone was very friendly and we weren't in a rush, so we didn't mind.
I got the 3 tacos meal with carne asada, alambre asada, and al pastor. The food was all delicious and each taco had a distinct flavor.
Will definitely be eating here again if we are in the area.
All our food was fabulous from appetizers to steaks and sides! Our celiac daughter also loved it, and they did an amazing job of accommodating her special needs. They even had gluten free bread to start her meal! Justin was an amazing server who kept our food coming at just the perfect times and had us well supplied on drinks! His recommendations were also spot on. My family and I highly recommend, and we will definitely be back!
Accommodating Gluten-Free
