Indigo

Google review

I'm saddened and truly bothered by my last visit. There were two places I could get crab cakes before, and now there's one. Because after coming here for years, not only did they accidentally feed me a crab cake that wasn't gluten free, the manager lied to me about what they serve, and took no accountability. And its upsetting. Because between me and the people I've had treat me to this place in the past couple of years, I've brought in thousands to Pappas. I complain one time, and I get a ridiculous response. I visited on 5/25/25, shortly after "after hours" began (that's when I normally go). I ordered the gluten free crab cake and fries. I knew it wasn't gluten free, as I started having the reaction I have, whenever I ingest gluten. I didnt eat the second crab cake or the rest of the fries. I normally eat both, no issue. I arrived the next morning, before the store opened, to let them know what happened and get a refund. It's not like I ate the entire thing. My reaction start before digestion does, so I knew not to keep eating. I told the manager I was having a reaction because I'm gluten intolerant, and she said they didnt have gluten in them. And she was certain because of the spice they use on the gluten free crab cakes. I said, well I'm certain I ate gluten, because I'm having the reaction. I asked could it have been the fries, being fried with food that isn't gluten free (cross contamination). This woman lied to me and told me they dont serve fried food (while we were talking about fries). From what I understand, most of the food after hours is fried. I'm trying to understand why after coming here for years, they think that I would up and make this up. I LOVE that crab cake. But I promise I will never buy it again. To make matters worse, the manager was also gluten free. And if its for an intolerance like me, her being a woman, and knowing the reaction it causes, well its messed up for her not to care and to lie to my face like that. DO NOT COME HERE IF YOU ARE GLUTEN INTOLERANT; IF THEY ARENT CAREFUL AND PAYING ATTENTION LIKE THEY HAVE AT EVERY OTHER VISIT OF MINE, THEY WILL FEED YOU THE GLUTEN AND TAKE NO ACCOUNTABILITY. At the very least, if I dont like something, I have the right to a refund. She didnt refund me for the one crab cake I did bring back. She handled this matter horribly. I'm fighting to get my money back in another way, but I shouldn't have to. I spent $70 on food I couldn't finish and that made me sick (i have the RX receiptto prove it-submitting to my bank). That is abhorrent. *UPDATE* Attached a pic of the reply email I sent after receiving the response, which totally negates their apology and accountability. We'll see if they actually do anything.

Lydia Primich

Google review

*Update: 12 hours after meal, still no gluten symptoms!* Very gluten friendly. Had a pizza. Our waiter, Diego, seemed knowledgeable about gluten issues and asked if it was an intolerance or an allergy. I'm pretty sensitive and I didn't have any issues after my meals. Will definitely be coming back! Not going to lie, I get sick most places that claim to offer gluten free pizza. NOT HERE! There are GF options that include entrees and salads in addition to pizza. Website mentions that they worked with the GIG (gluten intolerance group) to develop kitchen procedures, which is why we decided to go there.

John Mitchel

Google review

I've been here twice and this is the best pizza I've had in years, if not ever. The signature sauce is unbelievable. My wife really likes the gluten-free crust.

Breanne Atkins

Google review

We came to this Carrabba's location for a large group event. The staff really nailed it. They asked for everyone's order from a set menu ahead of time, eliminating the time to take orders at the restaurant. Everything came out efficiently and at the right temperature! I have gluten allergies and I only mentioned it once to the waitress (also notified staff with the order) and did not have to worry one bit! There were multiple gluten free options to choose from and they even made me a gluten free cannoli! Thank you to the wonderful waitress and kitchen staff! I cannot speak to the gluten free options on the menu but if the kitchen puts as much care into each dish as they did for our event, I'm sure any meal would be just as safe. It seems they take food allergies seriously particularly at this location.

Steven Zenker

Google review

Good food, good service. My wife and I especially like that they have gluten-free rolls and take great care and preparing the sandwich to avoid any traces of gluten