HUGE gluten free menu and absolutely delicious. I had the steak sandwich which was so yummy and smooth. The service was incredible and the view is great if you enjoy people watching. Definitely recommend for a nice lunch in the city centre.
Recently stayed at a Marriott hotel in Cardiff which was very pleasant but the breakfast experience was excellent. I am coeliac and asked Paula to help me with gluten free options. She was amazing and talked me through all the options and made sure I had everything I needed. She did it in a friendly way making me completely confident in what I was ordering. She went the extra mile. Paula is a real asset. Thank you Paula.
We went here because the online menu has clearly labelled vegan options, which were replicated on the printed menu we were given, once seated. However, when I started to discuss which dishes were vegan with our server, he said they offer vegetarian, but not vegan food. I pointed out their key at the front of the menu that indicated veggie/vegan/gluten free options. He said he'd worked there for 3 years and nobody had ever asked for vegan food. After going to check with a chef, he returned to inform us the chef could make vegetarian dishes but couldn't guarantee that any would be vegan, despite what the menu said. We thanked him for his honesty and left without ordering. I fully support any restaurant's right to not provide dishes to suit specialist requirements but it bothers me that the menu offers apparently false reassurances of dietary options that aren't reflected by the serving staff nor the chefs.
Went here as a big group for dinner and Chu gave us the best service ever! He was so attentive with drinks and food making sure everything was alright which probably isn’t easy for a group of 15+. Rhi the manager was also fantastic as we had allergies on the table and she was incredible in making sure we weren’t left out. Highly recommend and great for gluten free!
I enjoyed the Belly Pork slow cooked. Absolutely fabulous. I am gluten intolerant and my meal was adapted to suit my dietary needs. Will definitely be visiting again.
Had a great meal at Gaucho, we took advantage of the BYOB offer on Monday. Our server Owen was great and was so helpful with my dietary requirements, he spoke with the chef who adapted the starter I wanted to make it gluten free. The food was perfectly cooked, we couldn't fault anything at all!
My girlfriend and I had a difficult time here this evening. We were seated upstairs. Despite me putting it on the booking reservation form, the waiter had no idea about what was gluten free on the menu. He then roughly made a guess at what he didn't think contained it before we agreed he should get the allergen menu. He then came back upstairs after checking and told me he didn't bring it because it was "too complicated" and that he would just tell me what is gluten free or not. By this point, you must appreciate I couldn't put my trust 100% in him. I appreciate that you cannot guarantee something being totally gluten free, but I think even a small indication on the menu should be implemented. Accidentally eating gluten can be really dangerous for some people and I think having a greater awareness among FOH staff would go a long way.
The menu formatting was difficult too. There were drinks menus on the table but no food menus- just one big one upstairs out of view of most customers.
The food itself was lovely and although it took a while, we expected it to because of how busy it can get.
I'm sorry to leave this review. I wanted to have a good time, but the lack of awareness around a prominent allergen in the menu is concerning.
It wasn’t super busy when we came in. The coffee was great and they also had gluten free and vegan option. I almost tripped on the way in because I didn’t see the step. And toilet was a little confusing to me. I’ve never seen a handle that’s a lock at the same time. So it took me about a minute to figure out that it’s not broken but used to lock the door 😂 funky toilet paper that you can also buy in store.
Celiac friendly
