The ambiance is wonderful. The service was the worst I have ever had. From the staff not coming over to take a drink order for several minutes, to the order coming out over 30-40 min later, to not knowing what was gluten free, to forgetting to bring half the order after the 40 min wait. I expect a lot better service and competence for a high end restaurant like this. The gentleman next to me waited forever for a crab soup and then had to go begging for silverware. A true reflection of poor management with such poorly trained, bartenders and kitchen staff.