Experience a charming vibe with a unique three-course set menu, memorable teas, and a surprising focus on dietary options.
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Wayne Bartlett
I would like to start by emphasizing that the food and the atmosphere were lovely on our visit with excellent provision for gluten free options. However, for the second time in a row the following situation happened :
1) I make a reservation through an offer link sent to me by Cote with complimentary cremant
2) Upon arrival the staff confirm this offer
3) We order the complimentary cremant and reconfirm the offer code
4) When the the bill arrives it contains the full cost of the cremant
5) I then have to quibble and explain again and get the bill corrected
6) Various excuses are offered such as "You didn't let us know" (which I did) or "it is very busy" (which it wasn't)
At the end of a lovely meal it is disappointing to have to tackle this matter (again !!)
I would like to know if Cote Richmond are hoping that I won't notice and pay for the drinks or is it a system issue or is it staff training ?
In any event it is a little unpleasant and it does not happen at other branches of Cote
I hope you will get back to me on this and that this can be ironed out.