I’ve been a loyal customer of Sofrito because their food is undeniably excellent, and they offer great gluten-free options—a rarity that I appreciate. However, my recent experiences with their service and attention to detail have been increasingly disappointing, to the point where I can no longer support this establishment.
Over the course of my last three orders, there have been consistent issues. On one occasion, the chimichurri was so excessively salty that it was completely inedible. On another order, I received salad but no salad dressing; most recently, my order didn’t include a salad at all. These might seem like small issues independently, but together, they point to a pattern of carelessness that’s hard to overlook, especially considering the cost of dining here. My dish alone was over $36—at that price point, I expect the details to matter.
What’s even more frustrating is how poorly the management handled these issues. When I called after the chimichurri incident, I spoke to a manager who dismissed my concerns and did nothing to resolve the problem. More recently, when I called about the missing salad, they informed me that they had just started omitting salads—something a customer shouldn’t have to find out after the fact. To make matters worse, when I called again to address these repeated problems, the manager offered only a 20% credit, claiming that they couldn’t do more because they “didn’t have the item in front of them.” This response came across as dismissive and gave the impression that the manager either didn’t believe me or didn’t care to make things right.
Had we been dining in the restaurant, these issues could have been corrected immediately. But as takeout customers, we’ve been left feeling disregarded and undervalued. It’s incredibly disappointing to see such a great restaurant fail so miserably at customer service and consistency. While we gave them multiple opportunities to address our concerns, nothing was adequately resolved.
Unfortunately, this will be the last time we dine at Sofrito. Excellent food can only make up for so much when the service falls so short.
Went to Tony’s on 05.06.25. This used to be my favorite restaurant. I grew up going to Disney every other year, and I always made sure we went to Tony’s 1 to 2 times each trip. So, I have been to Tony’s at least seven or so times, but this will probably be my last time. They used to have amazing gluten-free bread and pasta, but they have changed it. I did not make it through the bread, which was cold, dry, and tasteless, nor did I eat much of the pasta. I got the Gluten-free Fettucine shrimp, which was sub-par at best. I did not make it halfway through; the shrimp was overcooked, and a few looked off. My sister, who was with me, said Olive Garden was better than Tony’s. I was incredibly disappointed with the downgrade in the gluten-free options here, and I'm sad to say that Tony’s is no longer my favorite restaurant.
12145 S Apopka Vineland Rd, Orlando, FL 32836, USA
Accommodating Gluten-Free
PizzaDeliveryDinnerItalianKid FriendlyOpen Late NightLunchTake AwayVegetarian OptionsVegan OptionsPastaPet FriendlyOutdoor Seating
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Hannan Moussa
We came to eat the gluten free pizza it was amazing lots of toppings the sauce was amazing perfectly cooked and our server Alyssa was amazing and told us to come back to dry their gluten free pasta, so we did can’t wait to enjoy it.
Seriously the best steaks we’ve ever had! I’m gluten free and was very impressed with how seriously the restaurant took my allergy. GF rolls, GF poutine (so, so wonderful) and then I got the filet with risotto. Service was impeccable. It’s pricey, but was well worth it!
If you need gluten free this is the place!! My wife cannot eat gluten and when they told me they had a separate gluten free kitchen I was sold for her.
The chicken sandwich came disassembled and gave her no issues through the day! The fries were great as well.
I had gluten filled chicken tenders and fries and it was good as well. Very fresh and seemed much more affordable than other locations in and around the park. Friend staff as well!
All our food was fabulous from appetizers to steaks and sides! Our celiac daughter also loved it, and they did an amazing job of accommodating her special needs. They even had gluten free bread to start her meal! Justin was an amazing server who kept our food coming at just the perfect times and had us well supplied on drinks! His recommendations were also spot on. My family and I highly recommend, and we will definitely be back!
Accommodating Gluten-Free
