I ordered a grass-fed burger with a gluten-free bun, and it was really disappointing. The burger patty was incredibly tough — probably the toughest I’ve ever had — and the bun was rock solid. Everything was super dry and just not enjoyable. For nearly $20, I expected a lot better. The atmosphere was fine, and the service was decent, but I won’t be coming back.
Firstly, this location is nestled perfectly inside a shopping center.
Upon entering the restaurant, I was greeted by a courteous and friendly team member who directed me to the kiosk machine (This is how you place your order and get queued up for service).
After, a server will provide you with a table number that helps them get your order out efficiently.
I decided to go with the Chicken Shack and a side order of Fries.
Chicken Shack:
Antibiotic-free white-meat chicken breast over lettuce, pickles, and buttermilk herb mayo on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten)
Fries:
Crispy crinkle cut fries (contains soy)
While waiting for my order, I couldn't help but notice the diversity in the staff, as well as in the other guests. This made the environment seem warm and welcoming.
Additionally, they have quite a few flat-screen TVs for you to watch as your food is being prepared. They also offer outside patio seating. This location can accommodate groups of 4 or more, as they have booth seating options.
They even have an online Shack store where you can purchase apparel & accessories.
Bottom Line:
Yes, I recommend this location for quality but affordable food.
Have a clean interior as well as exterior.
For creating a warm and welcoming environment that embraces diversity.
Thanks for the amazing Chicken Shack @Shake Shack Park Road!
Dee is a rockstar employee! I came in with a Gluten allergy and he walked someone else though every step of making sure I didn’t get sick, was so knowledgeable and incredibly patient. He deserves all the recognition
7031 University City Blvd, Charlotte, NC 28262, USA
Accommodating Gluten-Free
LunchDinnerAmericanGrab & GoTake AwayPet FriendlyOutdoor SeatingKid FriendlyBread ItemsDessertsRestaurantOpen Late
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Jessica Watson
My first one star review. I was so excited for a gluten-free burger stop on the way home. Alas, the burger was forgotten. Partially my fault for not checking, I get it. I live 30 minutes away. The only solution was to drive back for a remake or a refund. Lame. Another option should be available.
Absolutely horrible customer service. Advertise the Udi's gluten free bread, but when asked the girl behind the counter tells my teenage (celiac) daughter she should just eat the white bread and says they don't feel like doing gluten-free bread today, with a huge grin on her face. Not sure what the girl's problem is, but obviously customer service and understanding others' medical needs is greatly lacking. Maybe Jersey Mike's needs to close this location until they can hire employees who understand they get paid for their customer service. This was all after a 20 min wait sit to be laughed at by some smug girl who doesn't understand why she got out of bed this morning.
Unfortunately, Jersey Mike's will probably lose my 17-year-old, who eats in at least one location weekly, as well as the rest of the family for life.
I saw online that Jersey Mike’s has gluten free bread, so I had to try it. Extra special THANK YOU to Kevin who, not only asked if I’m gluten free for preference or allergic because he would’ve wiped everything down and got a new knife if I needed. He also went so far as to make me a custom sandwich *I’m gatekeeping the sandwich 😁* I really appreciate the, above and beyond service! ❤️I also love the gluten free snickerdoodle cookie!
It's a Five Guy's. Some of the best burgers anywhere. This place does not disappoint. Wife has Gluten allergy and the crew did multiple glove changes to prevent cross contamination. Much appreciated!
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Which Wich Superior Sandwiches
1055 Metropolitan Ave #140, Charlotte, NC 28204, USA
A great fast restaurant to get gluten free Mexican food!! Showed up during lunch hour rush but didn't wait long at all! And except for the burrito option, everything else is gluten free, including the tortilla chips! Yay!!
Food is tasty except the change from wheat buns to gluten free which crumbled in my hands and definitely tasteless. Side salad also changed to kale. No longer a fan.
D and Darryl really are the type of employees needed at this location. They have great attitudes and they made my visit the best ever!! My sandwiches were made to perfection. We discussed how to keep my son from eating my sandwiches while they were in the refrigerator. The tuna on gluten free bread idea worked like a charm. He didn't even think to touch them. I will definitely be back.
They do offer GF buns for the burgers, but there is a high risk of cross contamination and the fries are cooked in the same fryer as other foods. Its hard to even talk to someone about your order because you order from a screen.
These guys are great! First, we had a 2 hour flight delay and were a little frazzled. We decided to try them even the there was alarge line.
Totally worth it! My wife forgot to specify gluten free bum and we didn't realize our mistake until after 5 minutes. When I let them know they jumped all over it to make sure my wife was safe. The food was great!!
I really appreciate the extra effort they made for usa
Also, dedicated fryer for their delicious smash fries! Really helped turn a bad situation around for us!
It's a tight ship at this location hi. Today I had an issue where my gluten-free sandwich was taking a little long, however after I got it I found that they did something with the gluten free bread that made it crispier ban the gluten-free bread had been in the past I am impressed
LunchDinnerDeliveryTake AwayPet FriendlyOutdoor SeatingKid FriendlyRestaurantGrab & Go
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Sarah Michelle
I just moved to NC from Michigan. Noodles and Company was one of my go to spots back home. I can’t trust it here apparently as I am suffering a horrible reaction after finding a regular noodle in with the “gluten free noodles”. I have never had this issue before and it could just be this location. But as this is a food allergy and they were so careless to let this happen I will NOT be back. The other things that were disappointing were that no one greeted me when I walked in and I had to stand around for almost 10 minutes waiting for someone to talk to me so I could get my pickup order. It was a very unpleasant experience and unfortunately I didn’t find the noodle until after I had eaten a good bit of the food. I have been to many locations and this is by far the worst. If you have a gluten allergy, please go somewhere else. Clearly they can’t be trusted. It’s sad because like I said they were one of my go-tos but not anymore.
Ordered Gluten free and regular pizzas. Flavor was fantastic Great pizza over all. Gluten free was a thin cauliflower crust cooked well (not over or under cooked, which seems common). We all laved the flavor and quality.
Some of the laziest, rudest employees around. I was taken back by the sheer inconsiderate employees. The person making my salad was so upset when I asked to change gloves because of a gluten allergy. Not only that but when I ordered curbside the other day they refused to bring it out and I watched them argue who was taking it outside so they decided to not bring it out. No one was in there.