Cannot recommend more! It was safe for celiacs and even made a carnivore say he could become vegetarian. Really beautiful and tasty food! The staff is so polite and kind.
We had breakfast here and came back the next day for again breakfast and lunch take out. Pancakes delicious!! They have separate glutenfree menu, all options i had where amazing. Kind service.
The service was decent and the atmosphere is great, but the pizza has definitely changed. It was disappointing to learn that the gluten free crust is different. The crust is more crunchy and doesn’t taste as nice; the previous option was soft and could hardly tell it was gluten free. It also seems they are very inconsistent with topping amounts. Ordered the exact same pizza on the regular crust as well and it had about half the toppings as the gluten free one.
We loved this place. Best burger I’ve had in a very long time (bison burger), plus the waiter was first class. They catered really well for my coeliac wife and the beers they had from the 3 Bears local brewery were excellent too.
Rob gave us excellent service and the food was to die for. My mom and I both have celiac and the strawberry French toast was fire. They were accommodating and fast!
Came for supper, love that they offer gluten free options as we have a Celiac family member. Super busy, prime time to eat and was Family Day. Our waitress was super busy but still had a smile on her face and was very pleasant. Food was really good. Only drawback is the tight quarters, tables and people are packed in every tightly.
Wow stumbled across this place and went in. Wife is celiac and so many options including beer. Had the bison ribs wings and cauliflower left us wanting more. Definitely a must stop and upstairs is so nice
This was a great experience. The ambiance and the chandeliers in restaurant and lobby are amazing. The food was good -tea was great. There are gluten free options. But what really made the experience was the staff. Our knowledgeable waiter made some great suggestions for local activities.
We had a delicious meal last night. Our server Cate, was very helpful as I am gluten intolerant and she made sure everything I ate was safe. I could eat most things on the menu so if you’re gluten free, I highly recommend this restaurant!!! It was soo nice to be able to enjoy most of the foods and to also enjoy the ginger beef, that they light on fire with brandy at your table! I never get to eat cool things like that so thank you so much Brazen, for all the gluten free options!!
As always, great food, great steaks great service. Will adapt the menu and servings to your needs and there are glutenfree options availble - although gluten free bun with the burger would be nice!
Our server Kiersten was amazing! So friendly, knowledgeable and attentive! Took a while for us to get our food but it was so worth it! They also substituted some gluten free options for me.
Dined here on the weekend, I have mixed feelings about our experience. First, I want to say our servers were very polite and attentive, did everything right, so no issues there. The atmosphere was also really great; we are locals to the area and this was our first time visiting Banff Springs.
Before booking our reservation, I communicated with staff to ensure I would be able to order from the Castello menu, as I cannot have gluten, dairy, or raw tomato. Staff assured me that they took note of my dietary restrictions and that they would be able to accommodate me - awesome, we were really looking forward to our meal.
Fast forward, I was choosing my dish, and asked if the risotto could be made dairy free - the kind waitress checked with the kitchen and confirmed that yes, no dairy would be added, but that pistachio oil could be used as a substitute to not lose the creaminess of the dish; so that's what I went with as my safe option.
I received the plate and confirmed with the server "it's gluten and dairy free right?" to which he replied "yes, all of the above" (I've learned to always double check, because mistakes happen). Anyway, let me tell you, this risotto tasted incredible.. we were so hungry after quite a busy day, and it was really hitting the spot - so much flavour, very creamy and cooked just right - wonderful, until I realised there was something on top that looked like a shaved cheese. We immediately got the attention of the waitress, and asked her if it was dairy free, and if that was cheese on top. She looked at it, and said she wasn't sure, that it shouldn't be cheese because she told the kitchen about my allergies, but that she would check. The chef came out a few moments later and when he asked me how it was, I told him it was delicious, but that I was concerned that the dish contained dairy. He proceeded to tell me that the dish was dairy free, and that the cheese on top was a certain kind of "sheep cheese, not cow cheese", and therefore safe for me to eat because there is no lactose or anything dairy in it. I tried to explain to him that I can't have any kind of dairy - dairy is not just from cow... if it's made from any sort of animal milk, it is dairy and I expected a chef, especially at a fine dining restaurant of all places, to know this information, especially if the menu claims to have gluten free, vegetarian and vegan options as this one did.
The chef didn't seem to pleased with what I was telling him, but he did offer to remake my dish or suggested "eat it and find out that maybe sheep cheese is something you can have" after I told him I had eaten goat cheese before and not reacted as badly as I do with cow dairy products - feeling a little awkward at this point and not wanting to wait another half hour for a new dish while my partner enjoyed his meal, I did turn down his offer to remake the dish, so that's on me, I understand that. I ended up scraping the visible cheese off the top and gave it to my boyfriend to eat, but am now unfortunately experiencing a breakout because of it (thankful my allergy is not a severe one).
I'm really not one to complain, but after thinking about this, I felt the need to say something as allergies should be taken seriously - what if somebody with a more severe reaction was to experience the same service I did. Mistakes happen, that's understandable, but to not really understand what "dairy" means when working at a high-class restaurant is what I don't get. The fact that I confirmed my allergies on the phone, then upon first interaction with staff after being seated, again when inquiring about the specific dish, and finally when it arrived at the table, and I still got served dairy, is just sad. For the price we paid to dine here, I guess we had higher expectations.
3/5 because I want to at least credit the waitress, server, and bartender for their job well done.
I'm not sure if we will give the restaurants here another chance out of fear of a similar experience. Waldhaus seems to have more allergy-friendly options so maybe will try in the future.
Amidst the burgers, pizzas and other comfort foods dominating this area, Bison offers some genuinely interesting dishes.
Octopus, bison bolognese, halibut and, if you insist, they even have a burger.
Plenty of gluten free options, and if you’re with a friend, there’s a massive tomahawk to share.
Food and service was excellent, and if you’re lucky enough to sit out on the terrace on a balmy summer’s evening, it’s the perfect spot for dinner in Banff.
Absolutely phenomenal. Came during happy hour for a snack and beverage, left having had several small plates, two large plates, and two cocktails. Cate and the kitchen were beyond accommodating to our very annoying food intolerances. She is a top notch professional, as is the rest of the Block team. 10/10 try the duck croquettes (they're gluten free!!)
The first time I came here I had a great experience. Food was awesome and the service was somehow even better. Second time around not so great.
My server was quite rude and difficult to deal with. I went to order a drink I had the time prior and he was quick to shut me down and tell me that that wasn’t possible and they couldn’t do that. The server was quite pushy and made it clear he wanted me out of there as he missed apart of my order and didn’t try to fix it. I’m celiac and the time prior I wasn’t able to have the cubed hashbrowns due to cross contamination and today there was no issue with it or I should say the server didn’t care. Regardless the potatoes used weren’t washed prior to deep frying as I had two bites and each one I had gotten grit/sand in my teeth when chewing.
I had previously thought this place was a top tier Banff restaurant but now I don’t know what to think.
Absolutely stunning experience! My husband and I celebrated our honeymoon-birthday-anniversary here, so we wanted to go all out. We got the package that includes a ticket on the gondola and a dinner option included. Ashley was incredibly helpful in pointing out her personal favourite dishes so we got the best experience. Many options for gluten free, dairy free, vegan and vegetarian. Our recommendation is the bison main. We hope to come back someday!
The restaurant is nice and the food is high quality, and delicious, but in particular the staff here are fantastic. The server we had, whose name I forget (possibly was Billy, but the bill said Snuffy) was kind, knowledgable, and cared about my food allergies. I didn't really even mention them too much but he picked up on them immediately, and made me aware of ingredients in everything. And, he was actually aware of cross contamination! As a person with several food allergies and sensitivities, eating out is generally irritating and personally invasive, as servers want to know what specifically happens to you, as if being celiac is any worse than colitis, for example. No one wants to talk about that when they go to eat. Chances are, if someone who has a food allergy or sensitivity is at a restaurant, they know what they're doing, they know how it will affect them, and they are prepared for that. This guy didn't question me on anything, he just went above and beyond. As an annoying person to serve and cook for, I fully appreciate this. I don't know more servers aren't caring, but this guy totally made the trip to Banff just so much more worth it.
Huge selection of pho, vermicelli and assortment of Chinese and Vietnamese dishes. Pho was hearty despite lacking the flavours of an authentic pho broth. The portion was definitely big enough for us to share (2 pho bowls for 3 females). Sesame chicken was also nice and sweet! The servers were very accommodating and knowledgable given that one of us is gluten free. Some seats have great view of the mountains too!
As a family with celiac disease, finding a safe and truly delicious dining experience can be a challenge—but Lupo exceeded all our expectations! From the moment we walked in, the staff was knowledgeable, kind, and completely accommodating to our gluten-free needs. This was one of the best meals I have ever experienced!
We enjoyed the chicken parmigiana, which was perfectly crispy on the outside and tender on the inside—completely gluten-free and absolutely amazing. The pesto pasta was fresh and flavorful, with a sauce that tasted homemade and rich without being heavy. And the chocolate cake? Decadent, moist, and hands-down one of the best gluten-free desserts we’ve ever had.
Lupo is a must-visit for anyone looking for safe, delicious, and thoughtfully prepared gluten-free food. We left full, happy, and already planning our next visit!
Overall, it's a great place to eat in Banff. Friendly staff, great food, gluten-free options and affordable prices. The only thing that disappointed us was the salmon. We paid $30 and got a kid-size meal with one tiny piece of salmon tail!
The food was phenomenal, and it accommodated a celiac diet. However, the bathrooms were absolutely disgusting for a restaurant with such a lovely ambiance.
We made an impromptu stop for a late lunch. Thought they would have the lunch menu, but it was a buffet.
I asked if it were possible to order off the menu as I have dietary restrictions. Informed them of celiac. The hostess was very helpful and inquired from the chef if it was possible to eat safely.
They made a separate gf meal for me, which was absolutely delicious! Our waitress was super nice and even brought a gf chocolate cake for me. Holy moly, I never get to eat cake in a restaurant, always only crème brûlée. What a TREAT!!!
Thank you for a safe and wonderful dining experience!
Rimrock Resort Hotel, Improvement District No. 9, AB T0L 2C0, Canada
Accommodating Gluten-Free
BreakfastLunchDinnerBrunchTake AwayRestaurant
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Blu Velvette
I posted about our 1st night's dinner under my other profile, the 2nd dinner needed a dedicated, separate review because it was PHENOMENAL! Dominque the resident Vegan server who had introduced herself to us the night before, seated us in her section this night :) We were overjoyed! She is upbeat, warm, friendly, caring AND an excellent, intuitive server! I, based on last night's dinner, was eager to order something similar to my partner's meal; but Dominque explained that the chef had a cauliflower curry in mind for us, all made special and off menu to accomodate my Vegan, gluten, soy, nut, tomato, olive and corn free diet. I was set on my original request and the kitchen happily accommodated! My partner got the fully loaded lentil burger with pickles on the side, and mine a modified squash risotto with sauteed veggies. Our starters were the same as the first night as they were sooo good! As we were finishing up our mains, Dominique came out beaming holding two magnificent dinner plates - she said the chef really wanted us to try the curry!!! WOW! BLOWN AWAY! How thoughtful, next level kind of service this was! The curry was very asian fusion, light gravy, simple flavours, just delicious! Our dessert was the amazing chocolate mousse that is made daily, but off menu. Be sure to ask for it alongside the incredible coffee's and latte's! BRAVO PRIMROSE, BRAVO! You have made memories for us that will last our lifetime :)))
To begin with, I will state my thesis that I cannot recommend this place. To prove my point I would like to underline, that we waited for more than an hour for our food. Moreover, they forgot to make one pizza with gluten free dough. Putting everything into consideration, it was not a great experience
Ibon was great. Very friendly, pleasure to talk to and he made sure I had a safe dining experience with my gluten allergy. Look forward to dining with him again.
Fantastic! I couldn’t say more positive things about this spot! I am vegan and gluten free and don’t have issues when I eat here! Thanks! My partner eats meat and we can eat out together here!
Amazing experience. We were here in 2020 just before lock down and today exceeded those expectations. Absolutely delicious. Well thought out. Amazing flavours. Exceptional service (Matt and others). So happy we splurged. Well worth it.
Oh and could accommodate my celiac easily.
We stayed at the Banff Springs Fairmont for 5 days and had breakfast in the vermillion room 4 times (breakfast came with our package!) and dinner once. I am symptomatic celiac so much of my review centers on those aspects.
All of the staff members we encountered were knowledgeable and helpful. As of April 25, 2024 they had a dedicated GF frier. They did not mark my GF meal separate from my husband’s non-GF but every time my food was delivered it was specified that it was the GF celiac safe dish.
Breakfast - for the first 3 days I ordered off the a la carte menu (had the vermillion breakfast twice and the french omelette once). I had been eyeing the buffet because there were so many options but wasn’t sure it was safe for me (as a sensitive, symptomatic celiac). On the last day I mentioned that to the server and she let me know I was welcome to get the buffet, and they would prepare everything in the back and bring it out. So I went up to the buffet, picked out what I wanted and gave that list to my server. Not on the menu, but they can do GF toast, pancakes, made to order omlettes, etc.
Dinner - we ate dinner here on a busy evening. There was a bit of an issue with timing but overall it was a great experience. The crème brûlée is to die for, and many dishes are GF or can be made GF with modifications.
*cross posted to FindMeGF
Celiac friendly
Accommodating Gluten-Free