Grace Ng

Google review

I’ve been coming to this restaurant for a few years and I love the food, atmosphere and the service here. I’m gluten intolerant, and they have really good gluten free pasta.

Aarti Arora

Google review

TL;DR: Visited Casa Manila a few weeks ago, excited to try a new cuisine. Staff assured me dishes were gluten-free — they weren’t. I got sick. When I raised it, management dismissed my concerns and showed no accountability. They also spoiled my birthday surprise by mentioning the expected cake with candle. Extremely disappointing. If you have dietary restrictions, avoid this place. ----- I visited Casa Manila for the first time and was excited to try a new cuisine. I appreciated the time and care they seemed to put into maintaining a well-labelled menu. My sister arrived before I did and arranged for a candle to be added to the free birthday ice cream for me. The server told me about the surprise ahead of time, spoiling it, but I was still looking forward to the experience. Unfortunately, the staff misguided me on what was gluten-free. Server 1 said they could accommodate vegetarian and gluten-free and that the adobo could be made gluten-free, after confirming with the kitchen. Server 2 said everything was fine except the jasmine rice, which was odd, but he confirmed after checking that the rice vermicelli could be made gluten-free. After eating, I started feeling off and asked whether the dishes used soy sauce. Server 2 admitted they did, and I had to explain that regular soy sauce contains gluten unless a gluten-free version is used. He clearly didn’t know what he was talking about, so I requested the chef come out. A lady came and instead of addressing the issue seriously, asked if I was just feeling "guilty" for eating gluten. I explained it’s a medical issue and that I was misled despite asking directly. She said customers are responsible for reading labels, but servers should not confidently recommend unsafe options. She admitted they had never dealt with this situation before. I asked what they could do for me, but she offered no solution. I told her I wouldn’t be paying and left. I cradled a bad stomachache and prepared for the onset of hives. Extremely disappointed. If you have any dietary restrictions, be very careful — or better yet, go somewhere else.

Alexandra Motorina

Google review

We had a fantastic experience at the restaurant, and a big part of that was thanks to our server, Vanessa. She was incredibly knowledgeable and attentive, especially when it came to accommodating a celiac allergy. Vanessa took the time to walk us through the gluten-free options, double-checked with the kitchen, and made sure everything was safe and delicious. Her friendly and professional approach made the whole experience feel easy and stress-free. Highly recommend—ask for Vanessa if you have dietary needs or just want great service!

Syd P

Google review

I've been to this place before and had quite a pleasurable experience. I came back for the last evening of Winterlicious. I made a reservation and they seated my self and one other person right away. It took over 25 minutes for a waiter to come check in. After one did (she apologized for the wait and said she wasn't even supposed to be our waitress) then 5 minutes later someone else came (over 30 mins total). The restaurant had some tables but it really wasn't too busy. The meal took a VERY long time to come out. The only decent thing was the Apetizers, but the food took so long to come it wasnt worth sending it back and waiting for more. The dessert did come quickly. Both meals were plain and tasted like nothing special. They were able to accommodate for a gluten allergy. I was disappointed since I have had such good experiences there before.